Operations & Support Engineer

Edafa -
Maadi, CairoPosted 5 years ago

44Applicants for1 open position

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Use your engineering background and operational support experience to act as a front-end interface for Edafa to deliver end-to-end services support.
Utilize and advance your administration experience to setup and manage production environments including servers, storage, telecom platforms and physical connectivity.
Install, configure, and maintain Operating Systems (Linux, Windows and Solaris) in a variety of environments.
Support development teams in maintaining, updating and improving development projects in the local environments and on customer side.
Administrate and maintain KVM and VMware Environments.
Automate Dev-Ops tools using preferred language programming “Bash Script, Python, Perl, PHP”.
Receive support calls from customers, troubleshoot the incidents, investigate root causes, co-ordinate and follow-up with development teams while keeping the customer informed with the latest status.
Provide progress updates to all stakeholders and apply corrections -if any- and final closure/documentation of incidents.
Provide early detection of problems by executing periodic health checks and service KPIs monitoring for production solutions.

B.Sc in Computer Engineering/Computer Science.
Hands-on experience with UNIX/Linux environment.
Solid knowledge of networking concepts.
Knowledge and practices of administration for Operation System(s), Virtualization, Databases and Application Servers.