Customer Care Coordinator
Tagaddod -
Cairo, EgyptPosted 5 years ago57Applicants for1 open position
- 53Viewed
- 15In Consideration
- 34Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Create and implement customer service plans to ensure utilization.
- Coordinate orders with operations teams and ensure that all orders are fulfilled in time.
- Address incoming queries from customers in person and through agents, over the telephone and through emails or company ticketing systems.
- Follow up with the operations team, and address any issues during order fulfillment.
- Offer productive solutions to customers to ensure that they are satisfied with the service and return for more.
- Perform market research and data collection tasks.
- Perform customer retention work to ensure a steady and ever-increasing customer base.
- Design, implement and track databases to track and report customer data.
- Update customer information constantly and delete irrelevant fields in the database.
- Provide solutions to customers’ problems and complaints with a view to retain their business and ensure satisfaction.
- Train associates / customer service agents on service standards and appropriate frontline etiquette.
- Coordinate efforts with warehouses and storage areas to ensure that customers’ orders are filled in a timely and accurate manner.
Job Requirements
- A bachelor’s degree.
- Very good English Language skills (written and spoken)
- Excellent Computer skills – must be proficient with Microsoft Office, Adobe, and project management software
- Prior administrative or client services experience within a corporate organization strongly desired.
- A professional and friendly demeanour.
- Have a keen eye for detail.
- Excellent verbal and written communication skills.