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Customer Care Coordinator

Tagaddod
Cairo, Egypt
Posted 5 years ago
57Applicants for1 open position
  • 53Viewed
  • 15In Consideration
  • 34Not Selected
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Job Details

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Job Description

  • Create and implement customer service plans to ensure utilization.
  • Coordinate orders with operations teams and ensure that all orders are fulfilled in time.
  • Address incoming queries from customers in person and through agents, over the telephone and through emails or company ticketing systems.
  • Follow up with the operations team, and address any issues during order fulfillment.
  • Offer productive solutions to customers to ensure that they are satisfied with the service and return for more.
  • Perform market research and data collection tasks.
  • Perform customer retention work to ensure a steady and ever-increasing customer base.
  • Design, implement and track databases to track and report customer data.
  • Update customer information constantly and delete irrelevant fields in the database.
  • Provide solutions to customers’ problems and complaints with a view to retain their business and ensure satisfaction.
  • Train associates / customer service agents on service standards and appropriate frontline etiquette.
  • Coordinate efforts with warehouses and storage areas to ensure that customers’ orders are filled in a timely and accurate manner.

Job Requirements

  • A bachelor’s degree.
  • Very good English Language skills (written and spoken)
  • Excellent Computer skills – must be proficient with Microsoft Office, Adobe, and project management software
  • Prior administrative or client services experience within a corporate organization strongly desired.
  • A professional and friendly demeanour.
  • Have a keen eye for detail.
  • Excellent verbal and written communication skills.

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