Operations Que Management Supervisor - Jumia (Full Time)

Jumia - Cairo

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Experience Needed:
2 to 3 years
Career Level:
Job Type:
Full Time
Arabic, English
1 open position
About the Job
  • Manages and leads a team of employees providing encouragement, including communicating team goals, deadlines to team members, assessing performance and identifying areas for new training or skill checks.
  • Acting as central point of escalation for issues identified by the vendor operations team and collaborate with other departments to resolve them.
  • Responsible to QC the quality of team’s work and productivity.
  • Ensures routines compliance and develop strategies to promote the team’s adherence to the company’s regulations, procedures and performance goals.
  • Answers team member questions, helps with team member escalations and oversees team member work for quality and guideline compliance.
  • Use business analysis to propose and drive projects that will enhance the vendor experience.
  • Support vendor management team on other activities related to processes, templates and continuous improvement.
  • Provides help to management through reporting that keeps the management updated on team performance.
  • Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.
  • Communicates concerns and policies among management and team members.
  • Conducts team meetings to update members on new inputs, best practices and continuing expectations.
  • Provides quality vendor support, including interacting with vendors, answering vendors’ inquiries and effectively handling vendors’ complaints and escalations.
Job Requirements
  • Excellent leadership and interpersonal skills; ability to collaborate, persuade, communicate and motivate others.
  • Ability to work independently and multi-task in a fast-paced environment.
  • Strong reporting background and ability to build reports independently
  • 2 - 3 years of equivalent work experience in e-commerce industry.
  • Excellent command of Microsoft office suite (Outlook, Word, Excel, PowerPoint).
  • Problem solving skills to solve problems effectively and creatively while maintaining a high level of flexibility, professionalism and integrity.
  • Familiarity with vendor operations e-commerce environment
About this Company

Jumia is Africa's leading internet group, with already over 3,000 employees in more than 14 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great... (More)

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