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Job Description
- Receiving inbound calls for customer's inquiries and orders.
- Identify and assess customer's need to achieve satisfaction.
- Provide accurate,valid and complete information.
- Create bookings for customers
- Handle complaints, provide appropriate solutions and alternatives & follow up to ensure resolution
- Share knowledge with colleagues and follow up with the concerned employees to close pending issues.
Job Requirements
- Excellent communication skills.
- Experience in the call center/customer service is preferred.
- Familiar with CRM systems and practices.
- Team players.
- BA Degree
