Territory Operations Manager - Dammam
Job Details
Skills And Tools:
Job Description
The Territory Operations Manager role is a unique opportunity to have a direct impact on the success of Uber Eats in the Eastern Province of Saudi Arabia. The Territory Ops Manager will be a jack of all trades, supporting the Territory Lead for their region They will lead operational execution, develop a deep, quantitative understanding of local market dynamics, building and nurturing relationship with key local stakeholders and jumping on challenges as they emerge.
This role calls for a combination of strong execution, communication and stakeholder management skills, savvy analytics, strategic thinking and the interpersonal ability to work with teams from across the business. Further, as Uber Eats is a new business and remains a fast paced environment, we are looking for a highly adaptable candidate who is able to switch between long-term strategic initiatives one moment and pivot into rapid, tactical actions the next.
What You’ll Do
- Own operations; of the Eastern Province, driving operational excellence for both our delivery partners and restaurants through developing and executing on core strategy in cities we serve
- Develop overall supply channels strategy; optimise driver acquisition, both on spend and operations, constantly look for new opportunities and move fast to execute on them
- Data driven approach; heavy analysis of our acquisition campaigns, funnel and costs to drive efficient and cost-effective growth of new supply on our platform
- Build and nurture relationships; with our local restaurant and fleet partners to strengthen operations and customer satisfaction with a focus on an optimal onboarding experience
- Innovate; take the lead in identifying, prioritizing and developing processes that enhance and effectively scale our operations and business, increasing growth and conversion
- Strengthen selection and reliability; identify restaurant and courier partners at risk through core metric analysis and build recommendations on how to prevent restaurant churn
- Build tools; identify gaps in restaurant selection or marketplace reliability to help ensure Central teams are maximising their impact
Job Requirements
- 3 Minimum Years of Experience with Operations