GLH -Strategy & Ops Manager

Uber -
Riyadh, Saudi ArabiaPosted 5 years ago

10People have clicked1 open position

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You will be responsible for the success metrics for customer SLA's, facility operational and financial performance
Drive performance improvements through process development and innovation
Hire, train, manage and develop GL (GreenLight) coordinators
Collect, analyze and report on performance data
Ensure that the Greenlight location space is well supplied and maintained
Represent the global Uber brand with best-in-class service and customer experience
Regularly contribute to support projects, align with global/ regional/ country priorities

You are a passionate problem solver and people manager. You'll be overseeing GL coordinators who will be the face of Uber for our driver-partners
A self starter. You're ready for the self-governing that comes with building a new team within Uber
Analytical. You can make sense of complex data sets to inform product or process decisions
A team player. You're willing to find resolutions to customer issues early, late and often
Poised and calm under pressure, you follow through on tasks and look for opportunities to step up to new opportunities
Process driven. You have superb organisational skills and constantly look to rejig things to make them more efficient
Curious. You love learning how things work and you're always looking for ways to innovate. You enjoy testing different support strategies and tracking the results
Motivated. You understand the impact of a highly satisfied, excited group of users; you are determined to solve the difficult issues