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Job Description
- As a healthcare Customer Service Representative, you will be responsible for successfully managing large amounts of inbound and outbound calls. This will include the following communication scripts, handling different topics, and acting as a liaison between our clinic and its customers.
Additional duties for this call center medical services role include:
- Handling patients, referral sources, and administrative department inquires
- Entering patient information into a customer information system
- Ensuring customer satisfaction and assisting them with issues/concerns related to their health
- Serving as a backup when other employees are out due to absent staff members
- Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers
- Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty
Job Requirements
- (Healthcare / Medical Services / Admin Clerical / Call Center / Full Time / Retail / Sales / Waiter)
- We are looking for a Customer Center Representative who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team.
- You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment.
- It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.
Specific qualifications for this full-time healthcare CSR role include:
- College degree
- Minimum 1 year of outbound/inbound calling experience in a call center, medical office/clinic or institutional setting
- Ability to convey a positive and professional image to customers and employees
- Maintain composure in high-pressure situations
- Capable of following an issue through to its conclusion
- Healthcare background
