Job Details
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Job Description
- Identify and assess customer's need to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate,valid and complete information by using the right method/tool
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions,process customer accounts, and file documents
- Follow communication procedures,guidelines, and policies.
- Take the extra mile to engage customers
Job Requirements
- Auto-cad background is an asset
- Communication skills
- Presentation skills
- Persuasion skills
- Product knowledge
- Problem-solving skills
- Patience
- Positive attitude
- Positive language
- Desire to learn
- Professionalism
- Time management skills
