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Job Description
- The successful candidate will have experience extracting detailed customer requirements and implementing those requirements within BMC Remedy version 9.x. The consultant will also have the aptitude to lend technical assistance during the analysis, design, and implementation of BMC Remedy Service Management applications.
- The candidate must have experience and knowledge in deploying core functionality in and out of box BMC Remedy ITSM system; this includes the ability to install the system on multiple server platforms and databases.
- The characteristics of this position include a working command of technology and architectural concepts; the ability to perform an analysis of client processes; ability to document and develop workflows for system functionality and customization.
- The successful candidate will work as part of a team on client engagements with some direct supervision.
Job Requirements
Position Role and Responsibilities
- 6+ years of BMC Remedy experience
- 1+ years of BMC ITSM version 9.x experience
- Experience creating BMC Remedy Web-Service
- Ability to reverse engineer remedy modules
- Demonstrated Remedy Integration experience building integrations with other external partners, managed service providers, and other 3rd party tools
- Proficient in the development and customization of workflows and processes using Overlays
- Strong understanding of IT Infrastructure Library (ITIL®) processes and best practices
- Proven ability to support multiple projects simultaneously in a fast-paced environment
Prerequisite Experience/Skills Required
- Hands on experience with at least 5 of the following modules: Service Desk (Incident/Problem Management), Change Management, Service Request Management, Asset Management, Action Request System, Atrium CMDB, and/or Atrium Service Level Management.
- Experience working with Filter WSDL’s
- Experience working directly with end users
- Experience with multi-tenancy
- Experience with web technologies and web services including Remedy APIs
- Experience developing custom Remedy applications with relationships mapping to Atrium CMDB Configuration Items (CI's)
- Demonstrated experience providing quick development for application prototypes
- Experience performing Remedy upgrade projects (versions 7.x – 9.x)
- Proficient in the promotion of code and functions across environments (development to production)
- Experience across all phases of the full system development life cycle
- Strong interpersonal, written and oral communication skills