Job Details
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Job Description
- Deliver training, feedback, and refreshment sessions.
- Contribute to achieving individual sales team agents' targets and company targets.
- Handle monthly leads (Prospects and accounts) and follow up on them.
- Manage member’s attendance.
- Coordinate with the internal Quality Control personnel.
- Provide on-floor assistance and technical support to agents.
- Support supervisor in handling customer complaints.
- Perform day to day team leader tasks.
Job Requirements
Qualification:
- Bachelor degree in any discipline
- Fluency of English is a must
- At least 2 years experience in sales
- At least 2 years experience in managing teams
- Experience in call center/ offshoring
Competencies:
- Punctuality, and accuracy
- Commitment
- Decision making
- Coaching skills
- Communication skills
- Time Management skills
