Job Details
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Job Description
Job Summary:
- Responsibility for interacting and responding to inquiries of customers.
- Responsibility for the staffing of in-house and freelance translators around the globe.
- Staff and recruit, when needed, suitable talents within the required budget with high-quality levels.
Responsibilities:
Work closely with Sales, Account Managers and Project Managers to:
- Respond to requests and inquiries in a timely manner
- Identify their needs, clarify information, and provide quick and effective solutions - Staff and recruit, when needed, suitable talents within the required budget with high-quality levels
- Evaluate project scope and make talent recommendations accordingly
- Maintain effective communication to ensure accurate fulfillment for their requests - Provide timely follow up and feedback for all their issues
- Help in building a comprehensive global database of translators to meet continuous business needs
Work closely with Talents to:
- Troubleshoot all talent problems and present to management as required
- Provide support and guidance to solve all talents’ problems and direct them as required
- Responsibility for following up freelancer’ payments with Finance department
Job Requirements
- University Degree preferred from Al Alsun, languages & translation education background
- HR Recruitment background is a plus.
- 1-2 years of experience in any field (preferably in call center/back office/email & chat accounts)
- Excellent/Fluent verbal and written English communication skills
- Willing to take the initiative to respond to and/or address challenging situations
- Customer focus and great interpersonal skills to manage customer issues, build relationships and cooperate with customers
- Ability to multitask, set priorities and manage time effectively
- Have problem-solving mindset and detail-oriented
- Strong team player in a multi-language/multi-cultural environment
- Knowledge and eagerness to learn and identify new technologies and new tools
- Ability to work in US time zone "from 04:00 pm till 12:00 am", from home.
- Working from home is allowed after the probation period.
