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Job Description
Overview
Technical Engineer the ideal candidate will be detail oriented and customer service driven. This is a unique opportunity to be part of a high-quality service organization. Field technicians provide the on-site customer service when the client deems service is necessary. This may require successfully repairing or adjusting a device mechanically or electronically.
About the Job
- Accurately diagnose, repair, fitting new parts and maintain equipment in optimum operating condition at customer sites
- Assist with equipment installations as needed
- Communicate equipment problems and solutions to fellow technicians
- Keep a positive company image through proper appearance, exceptional communication skills, excellent customer service and personal grooming
- Ensures that work is carried out in line with INEC working instructions, operating procedures and policies
- Ensures that work is carried out efficiently at high quality and within the budgeted time limits for the job
- Ensures correct and efficient utilization of resources as per job requirements
- Strives to maintain customer satisfaction
- Carrying out quality inspections.
- Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
- Updates job knowledge by participating in educational opportunities; maintaining personal networks.
Job Requirements
- 3 years work experience preferred in computer, printers, net solutions, technology, electronics.
- An ability to gasp clients’ needs & to increase customer engagement
- Excellent communication skills
- Analytical & time-management skills
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