Job Details
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Job Description
- Provide support for Dedicated, VPS, and Cloud Hosting and cloud computing
- Monitors cloud servers including booting a machine when necessary, backups, domain migrations, cPanel, LPCP, Plesk or other web hosting tools
- Responds for cloud server alerts as per instructions from supervisory staff
- Responsible for server stability, reliability, and scalability
- Transfers accounts between servers when necessary for load balancing or account upgrades
- Respond to websites, Email hosting, hosting plans
- Performs miscellaneous job-related duties as assigned between cloud and on-premise
- Communicate effectively with clients and provide excellent support via phone, email, and tickets
- Design, build and scale customer and application specific web hosting environments
- Troubleshoot web application performance and security problems
- Install/upgrade/replace server, device or network components
- Perform web application load testing and benchmarking
- Perform security scans and mitigate problems or vulnerabilities
- Perform cloud servers administrative tasks
- Perform network administration tasks, including DNS, DHCP and IP subnetting
- Perform firewall policy and IDP administration tasks
- Perform network cable installation and removal to support infrastructure needs as needed
- Perform server maintenance and patching
- Perform migrations of legacy web applications and software
- Script complex tasks and deployments using PowerShell and BASH
- Provide after-hours support and respond to monitoring alerts when needed
- Write documentation for team processes and procedures
- Write documentation for infrastructure, software, changes and deployments
- Define, document and analyze client support requests and escalate appropriately, utilize internal ticketing system, and resolving to client’s satisfaction in a timely manner
- Ensuring that Megatrust IT policies, standards and procedures are consistently being achieved
- Represent Megatrust internally and externally as an IT resource
- Manage all Web Account
- Manage and Troubleshooting all Cloud Networking Issue
- Manage and Troubleshooting Web Hosting
Job Requirements
- Min 3 years Experience in the Same Fields
- PHP
- Linux
- ASP.Net
- IIS Admin
