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Job Description
- Overseeing all aspects of the hotel lobby and other front-of-the-house operations.
- Guest services staffing and supervision, including hiring, scheduling supervision, performance management, coaching, discipline as needed, promotional recommendations, etc.
- Actively interacting with guests, including greeting them and providing assistance, including responding appropriately to guest inquiries and complaints.
- Managing and participating in the check-in and check-out process, ensuring that it is swift, efficient and pleasant.
- Oversees guest departure process, ensuring accounts are properly charged, correct statements are provided and ensuring guest satisfaction while encouraging future business.
- Verifying that guest rooms are available prior to check-in. Monitoring personnel scheduling, adjusting as needed based on a business level.
- Ensuring hotel amenities are available and ready for guests.
- Upholding and enforcing, company policies, procedures and standards.
- Tracking and reviewing key data including occupancy statistics, room inventory, and rate plans.
- Ensuring that financial transactions are properly recording and managing guest services budget.
- Keeping track of inventory and ordering of supplies related to guest services.
- Working alongside task employees, performing any guest services functions as needed to provide guest satisfaction.
- Participating in management team meetings and training sessions as necessary.
- Performing other duties as assigned
Job Requirements
- Bachelor degree in a related field.
- Diploma in guest service.
- Fluent English speaker.