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Guest Service Manager - Red Sea

Roots Management Consultants
Red Sea, Egypt
Posted 5 years ago
133Applicants for1 open position
  • 7Viewed
  • 1In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Overseeing all aspects of the hotel lobby and other front-of-the-house operations.
  • Guest services staffing and supervision, including hiring, scheduling supervision, performance management, coaching, discipline as needed, promotional recommendations, etc.
  • Actively interacting with guests, including greeting them and providing assistance, including responding appropriately to guest inquiries and complaints.
  • Managing and participating in the check-in and check-out process, ensuring that it is swift, efficient and pleasant.
  • Oversees guest departure process, ensuring accounts are properly charged, correct statements are provided and ensuring guest satisfaction while encouraging future business.
  • Verifying that guest rooms are available prior to check-in. Monitoring personnel scheduling, adjusting as needed based on a business level.
  • Ensuring hotel amenities are available and ready for guests.
  • Upholding and enforcing, company policies, procedures and standards.
  • Tracking and reviewing key data including occupancy statistics, room inventory, and rate plans.
  • Ensuring that financial transactions are properly recording and managing guest services budget.
  • Keeping track of inventory and ordering of supplies related to guest services.
  • Working alongside task employees, performing any guest services functions as needed to provide guest satisfaction.
  • Participating in management team meetings and training sessions as necessary.
  • Performing other duties as assigned

Job Requirements

  • Bachelor degree in a related field.
  • Diploma in guest service.
  • Fluent English speaker.

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