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Job Description
- Responsible for procedures and controls to assure compliance with applicable regulatory and legal requirements as well as good business practices.
- Establish and oversee formal risk analysis and self-assessment program for various Information, client surveys, and processes.
- Determining audit scope and developing annual plans ensure it’s implemented correctly.
- Review the suitability of internal control design
- Assures that COPC & ISO certification processes are compliant across the organization.
- Manages client’s negative feedback response, consolidation, global analysis and action plans per site
- Track client satisfaction surveys implementation and action plans and ensures risk analysis is made.
- Ensure sharing of knowledge and best practices within the company and counsel managers to enhance performance and arrest attrition.
- Motivate and develop managers to include specific attention to individual development
- Ensure timely preparation and review of goals and development plans for direct reports.
Job Requirements
- +7 Years of experience in the contact center industry.
- Excellent Command of English.
- Bachelor Degree COPC certificate.
