Advanced Customer Support Engineer – Financials Functional

Oracle - Cairo

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Experience Needed:
More than 6 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Arabic, English
1 open position
About the Job

Works with the client to understand requirements, functionality and business processes

  • Translate customer requirements into deliverable products and services
  • Provide functional assessment of implemented solutions, with recommendations for enhanced processes, best usage of Oracle applications features and better performance results
  • Develops test plans, procedures and runs the tests accordingly
  • Support Oracle Financials products and services in line with the contractual agreement
  • Works with support to resolve customers SRs.
  • Conduct knowledge transfer sessions both within the Oracle team and to end users
  • Work closely with the technical team and delivery leaders to provide engagements work estimates and drive excellence in functional work.
  • Ensures that new services are appropriately captured and put in ACS corporate repository
  • Proactively maintains knowledge of Oracle's current and future products/solutions offerings for the specified Financials area.
Job Requirements

Technical Qualifications

  • At least 5-7 years in Oracle EBS Financials implementation experiences
  • Strong functional knowledge of Oracle Financials modules (General Ledger, Treasury, Cash Management, Payables, Receivables, Advanced Collections, Internet Expenses, Fixed Assets, eBusiness Tax)
  • Strong functional knowledge of the Projects Accounting tracks (Project Foundation, Project Costing, Project Billing, Project Management)
  • Knowledge of SQL and PL-SQL is an asset
  • Good exposure to various phases of project implementation cycle

Other Qualifications:

  • Strong English written/verbal communications
  • Self-motivated individual who works well in a team environment.
  • Willing to travel to customer sites on a regular basis.
  • Experience in working as part of Global/ Matrixed/ Remote teams.
  • Self-driven, ability to work under minimal supervision.
  • Excellent Analytical skills.
  • Willing to work in shifts & weekends as required.
  • Willing to travel in the region (MEA) and work out of client locations.
  • Willing to provide on-call support on a 24/7 basis when needed.


6 years+ of overall experience in relevant functional roles.

About this Company

With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in software as a service, platform as a service, infrastructure as a service, and data as a service.

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