Job Details
Skills And Tools:
Job Description
As a fast-growing technology services company, on the cutting-edge of technology, Frontline Solutions is revolutionizing ERP acquisition utilizing cloud solutions to transform finance, operations, sales, and human capital management. That’s why we’re on a mission to replace underperforming, on-premise enterprise resource planning (ERP) systems with the Frontline Solutions’ Cloud – ERP built for today’s business. If you want to see the future of business, we’re it.
In support of our ongoing growth, we are looking for an Implementation Consultant to join our Professional Services team. The Implementation Consultant will engage with Frontline Solutions Systems’ new customers to lead the implementation process. This position is customer facing with the following responsibilities (including but not limited to):
- Engage in customer kick-off meetings: review project expectations, deliverables, and training timelines
- Monitor and deliver to a mutually agreed project plan and implementation timeline
- Gather and create accurate requirements for software customization designed to meet the true business needs of the customer
- Provide multi-faceted support including resolving problems, explaining products and services, instructing in the use of software, configuring software, troubleshooting, billing concerns, and other business priorities
- Gather information, research and manage user support requests from creation to completion
- Communicate appropriate options for resolution and status in a timely manner
- Collaborate with Delivery and Development departments to resolve customer support requests
- Manage timelines and deliverables with internal departments and customers
- Test and implement software configurations
- Utilize and enhance Knowledge Management System
- Build formal and informal relationships with customers and internal team members
- Travel to customer site as required
- Provide user training and support
Job Requirements
- A Bachelor degree, preferably in Business, Supply Chain Management, CIS or computer-related field, or equivalent experience in implementing, consulting, or supporting an ERP system
- Experience implementing an ERP/MRP system within manufacturing, Distribution, Construction or Retail industries (at least 4 years )
- Experience of understanding the business processes
- Experience building and maintaining good customer relationships
- Ability to maintain technical record keeping
- Ability to use analytical skills to resolve business issues
- Ability to manage and prioritize many projects simultaneously and effective time management
- Organized and detail oriented
- Ability to work independently, without close supervision, as well as part of a team
- Ability to communicate to issues to varying levels of users in a professional, positive, friendly and understandable manner
- Aptitude to use and demonstrate an understanding of the technology and use of Company and competitor products
- Good in English, and in Computer office Applications specifically the use of spreadsheets such as excel as a power user
- Must be ready and willing to travel to customer locations as needed
