Job Details
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Job Description
Duties :
- Obtains client information by answering telephone calls.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.
- Adhere to quality standards and KPI’s.
- Supports clients
- Develops and updates content in keeping with client requests and needs
- Performs other duties as assigned.
- Determine the reason for the call and provide service accordingly or transfer the call to the appropriate personnel.
- Explain the benefits and advantages of our service to clients and ensure they are fully aware of the process and requirements.
Working Conditions:
- Working Hours: 9-5 Fixed shifts
- Days off: Friday & Saturday
- Location: Downtown
Job Requirements
- Females Only
- Strong phone and verbal communication skills.
- Customer focus and adaptability to different situations.
- Ability to multi-task