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Services Desk Support Senior Specialist

B.TECH
Nasr City, Cairo
Posted 3 years ago
221Applicants for1 open position
  • 90Viewed
  • 0In Consideration
  • 69Not Selected
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Job Details

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Job Description

  • Solve internal customers (employees) issues across all support channels within a fast-paced mainly over B.TECH stores.
  • Respond to internal customers queries in a timely and accurate way, via phone or email according to any related Technology issues.
  • Work with internal customers’ to identify Technology problems and advising on the solution.
  • Identify internal customers’ needs and help use specific features, through direct instruction or by guiding to related parties.
  • Working with internal customers’ to identify Technology problems and advising on the solution.
  • Monitor internal customers’ complaints and reach out to provide assistance.
  • Follow up with internal customers’ to ensure their technical issues are resolved.
  • Communicate closely with the help desk and stores regarding collaborations with the internal customers.
  • Work with both front office and back office tasks providing the best service to our internal customers.
  • Assist with keeping internal and customer-facing support documentation up-to-date.
  • Contribute recommendations for continually improving product and process.

Job Requirements

  • Bachelor’s / License’s degree.
  • Background in Technical / Technology troubleshooting

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