Help Desk Administrator
Onecard -
Nasr City, CairoPosted 3 years ago342Applicants for1 open position
- 82Viewed
- 0In Consideration
- 0Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Fully support, configure and maintain corporate machines (Linux/Windows).
- Fully support, configure and maintain corporate local environment (Development/Testing).
- Keep an eye out for needed updates.
- Monitor network performance.
- Set up user accounts, permissions and passwords.
- Resolve IT related problems.
- Troubleshoot and resolve issues with software or hardware.
- Walk colleagues through steps to help them resolve their technical problems.
- Maintain procedures and reports that provide technical support to the entire organization.
- Analyze records and logs to spot underlying trends and potential issues.
- Support the implementation of new solutions or applications.
- Establish accounts for new users and assist with password or login problems.
- Test, evaluate, and make decisions about new technology for the business.
- Participate in business-wide meetings to provide insight into technical requirements.
Job Requirements
- Associate’s or bachelor’s degree in computer science or a related field.
- 0-1 Year of experience in a technical support role.
- Certifications are preferred, but not required.
- Working knowledge and expertise with a variety of software, hardware, and applications.
- Willingness to solve complicated problems and see projects through to completion.
- Analytical skills to study problems and records and identify solutions.
- Team-oriented attitude to help other colleagues and departments with technical problems.
- Strong interpersonal communication and relationship-building skills.
- Ability to manage time and effectively prioritize numerous projects at one time.