Job Details
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Job Description
- Developing and updating job descriptions through job analysis to help articulate the most important job duties needed from an employee
- Formulating Key Performance Indicators based on the objectives in order to measure employees’ performance in an accurate manner
- Delivering effective induction programs to familiarize employees with the company’s culture, benefits, and policies
- Implementing the performance appraisal plan in regards to competencies and rating scales and making recommendations to achieve the best results in assessing employees’ performance
- Following up on performance improvement plans for employees with unsatisfactory performance to make sure they are supported in improving their performance
- Implementing, analyzing, reporting, and setting action plans of Employee Satisfaction Survey results
- Developing company policies and procedures to have an internal control system
- Creating organizational charts and headcount reports on a monthly basis
- Developing HR documents, including evaluation forms and experience letters job requirements.
Job Requirements
- Bachelor Degree(Business Administration is preferred)
- Call centre experience is a plus
- Minimum experience is not less than 2 years in the same position.
- Excellent command of English.
- Max. age is 35.
- Verbal and Written Communication
- Problem Solving Skills
- Accuracy and Attention to Detail
- Professionalism
- Customer Focus
- Handle Pressure
- Supply Management
