- Experience Needed:
- More than 5 years
- Career Level:
- Experienced (Non-Manager)
- Job Type:
- Full Time
About the Job
The B2B payments technology team is developing new, cutting-edge, technology to streamline B2B payments worldwide
This role will be integral to the successful launch and support of this new technology
- Are you an experienced software professional who is passionate about innovative technology and its potential to help create a world beyond cash?
- Can you plan test strategy and acceptance criteria keeping end customer needs – functional, non-functional, and user experience - in mind?
- Love being hands on and can write code to break software as part of ensuring highest software quality and stability?
- Can you scale your communication at all levels starting from engineers to program managers to product managers?
- Responsible for all aspects of operations support for existing customers, including process, business and technical consultation
- Reviews customer issues logs, proposes initial enhancements and assists in problem resolution, including escalating advanced issues
- Guides customers through training documents may provide alternative solutions
- Accountable for end to end process ownership of client service requests and the coordination of teams to resolve issues within a service level contract to avoid financial penalties
- Accountable for developing and maintaining customer support guidelines, metrics, tools and practices throughout the customer life cycle
- Collects customer feedback and market intelligence and shares findings with partners in Technology, Product and Customer Delivery
- Meets with Customers and MasterCard teams to conduct inquiry reviews and to identify technology or process enhancements
More than 5 years
Not Specified at least
Financial Services Investment Banking
About this Company
We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has...
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