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Technical Support

Qsource
Nasr City, Cairo
Posted 5 years ago
51Applicants for1 open position
  • 44Viewed
  • 7In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Technical Support:

  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults and replace parts as required
  • Report any issues the clients face to development through the correct channels
  • Send technical documentation to customers who have lost or misplaced theirs
  • Respond within agreed time limits to tickets

Customer Experience

  • Set up new users' accounts and manage the admission of new clients
  • Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem

Training & Hardware Installation

  • Walk customers through the process of installing the software on their machines and starting up the program for the first time
  • Assume remote control over customers’ computers when necessary

Job Requirements

  • Owning a car is a must
  • X-technical support ( call center) Experience is a must
  • Very good English language (written & spoken).
  • Exceptional communication and interpersonal skills
  • Max age 30
  • Males only

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