Technical Support
Qsource -
Nasr City, CairoPosted 5 years ago51Applicants for1 open position
- 44Viewed
- 7In Consideration
- 0Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Technical Support:
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults and replace parts as required
- Report any issues the clients face to development through the correct channels
- Send technical documentation to customers who have lost or misplaced theirs
- Respond within agreed time limits to tickets
Customer Experience
- Set up new users' accounts and manage the admission of new clients
- Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem
Training & Hardware Installation
- Walk customers through the process of installing the software on their machines and starting up the program for the first time
- Assume remote control over customers’ computers when necessary
Job Requirements
- Owning a car is a must
- X-technical support ( call center) Experience is a must
- Very good English language (written & spoken).
- Exceptional communication and interpersonal skills
- Max age 30
- Males only