Social Media Moderator
Ebling -
Dokki, GizaPosted 5 years ago68Applicants for3 open positions
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Job Description
Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Community team where required
- Maintain the Moderation Guidelines and ensure they are up to date
- Moderate communities located in social networking sites including Facebook, Twitter, Instagram , Live chat and other similar social media platforms, adapting methodology where appropriate
- Regularly feedback insights gained from community moderation into the Social Media team
- Monitor all industry and company information and news to anticipate potential issues
- Respond to all social media comments and messages
- Handling customers and after sales service
- Coordination between orders and shipments
- Respond , transfer and follow up the online complaints/requests and escalating when necessary
- Create Reports about customers complaints and their status to be used on user experience enhancement. From (Facebook, Instagram, live chat,…etc.)
- Regularly give a feedback about insights gained from community.
- Follow up the online orders and make the outbound calls when needed
- Actively manage client's social media pages including responding to fans, moderating pages and pro-actively engaging with users
Job Requirements
- 1- 3 Years of experience.
- Excellent command of both English and Arabic Languages
- Internet / E-commerce Marketing and Advertising Background is preferred
- Excellent computer & Microsoft program usage
- Must have excellent communication and written skills in both Arabic and English
