Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Respond to input from customers and support managers to help identifying better ways of providing the service.
- Provide help and advice to customers.
- Communicate courteously with customers by telephone, email, letter and face to face.
- Investigate and solve serious customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
- Keep accurate records of discussions or correspondence with customers.
- Analyse statistics or other data to determine the level of customer service provided.
- Producing written information for customers after discussing it with company layer in a manner consists with the company customer care policy.
- Developing customer service procedures, policies and standards.
- Meeting regularly with other managers to discuss possible improvements to customer service.
- Support in customer care staff recruitment and appraisals.
- Train staff to deliver a high standard of customer service.
- Learn about our products and services and keep up to date with changes.
- Keep ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
- Represent the company in CPA cases with the support needed from other divisions.
Job Requirements
- Experience in Automotive industry in a Plus
- Strong Communication Skills
- Excellent Command of English
