Customer Service Representative

GoLodger.com - Cairo

176
Applicants for
1 open position
17
Seen
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
1 open position
About the Job
  • Ensure the processing customers’ booking requests in less than 24 hours
  • Obtain customer and property related information within the 24 hour SLA after the request has been handed over by the sales team
  • Provide customers with all required information related to the company services and pricing
  • Give property recommendations to be a driver for customer’s satisfaction and Loyalty.
  • Follow up on all customers related issues and provide timely feedback to all customers.
  • Resolve customer problems and requests in a highly professional manner. Document and escalate all website technical and trouble shooting related issues.
  • Work as part of a team to ensure offering world-class Customer Service at all times.
  • Accuracy in handling all assigned tasks.
  • Discipline, attendance and punctuality.
  • Keep records of customer interactions, inquiries, comments, transactions, complaints and actions taken
  • Provide feedback on the efficiency of the customer service process

Key performance indicators:

  • Processing Rental Bookings in less than 24 hours
  • Obtaining customer and property related information in less than 24 hours after being handed over by Sales
  • Demonstration of professionalism, enthusiasm and high work ethic in handling customer requests
Job Requirements
  • Excellent listening and interpersonal skills
  • Attention to detail and accuracy
  • Customer service orientation
  • Strong verbal communication skills.
  • Demonstrates a positive, enthusiastic, friendly attitude.
  • Good command of English language.
  • Capability to work under high pressure
  • Flexible team player with ability to work on own initiative towards deadlines. High problem solving skills
  • Natural interest in following up on customers
  • MS Office computer skills
    Personal Skills:
  • Outgoing Personality
  • Likes to help people
  • Customer Service Oriented
  • Ability to learn, seek knowledge and self-development.
  • Teamwork spirit
  • Flexibility
  • Education and Experience
  • University graduate
  • Minimum 1 years of experience in one of the telecom companies (Etisalat / Orange / Vodafone).
  • Knowledge of relevant computer and online applications
  • Knowledge of administrative procedures
About this Company

GoLodger.com is a fast growing website that facilitates the rental of Chalets and Villas online. The company was founded in 2014 with the goal of creating a trusted community of Tenants “Guests” and Property Owners “Hosts”. Previously Elsa7el.com, GoLodger started by catering... (More)

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