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Customer Service Agent

iGO Education
Heliopolis, Cairo
Posted 5 years ago
88Applicants for4 open positions
  • 49Viewed
  • 15In Consideration
  • 32Not Selected
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Job Details

Experience Needed:
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Job Description

  • Reach out to existing and potential customers to present our service offering
  • Learn details about our service offerings
  • Address any questions or issues customers may have
  • Communicate with customers to understand their requirements and need
  • Offer solutions based on clients needs and capabilities
  • Direct prospects and leads to the sales team
  • Keep an updated customer database
  • Always strive towards meeting sales quota
  • Track and document calls and sales
  • Update client records

Job Requirements

  • Minimum 1 years of experience as Telesales or similar customer service or sales role
  • Proven record of met quota
  • Ability and willingness to learn about products and services specifications and benefits
  • Patient and friendly personality
  • Team player
  • Good time-management skills
  • Cool-tempered and able to handle rejection
  • Great interpersonal, communication, presentation and negotiation skills
  • Good negotiation skills is must
  • Excellent knowledge of English
  • Good knowledge of relevant computer programs
  • BSc/BA graduate

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