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Counter Agent - Alexandria

Service Company
Bab Sharq, Alexandria
Posted 5 years ago
84Applicants for2 open positions
  • 13Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Handle day-today Visa Applications in compliance with Standard Operations Procedures –greeting customers, supporting completion and checking of applications, obtaining biometric data and other documentation
  • Following an established and defined filing and administration process, guided by a computer-based system
  • Ensure engagement with applicants provides a first-class service, and positive customer experience
  • Flag to VAC Management/Supervision applications that may give rise to concern
  • Handle customer complaints an assertively, and efficiently
  • Handle problem customers assertively and diplomatically
  • Support the provision of healthy and safe working environment through good personal and team practices
  • Support VAC initiatives to support the ongoing improvement of business performance
  • Support colleagues to develop and implement continuous improvement initiatives
  • Support colleagues through advice and mentoring, and promoting best practice, sharing information and encouraging team spirit

Job Requirements

  • We are looking for persons who are Excellent in English, and with good written and oral German or French.
  • Demonstrable experience in a customer service role engaging directly with the public.
  • Communication skills with ability to articulate complex situations into precise and easily understandable language.
  • Working in a fast-paced and at times highly pressured environment
  • Experience of working in a collaborative team environment
  • A can do attitude and willingness to go the extra mile when required
  • Strong team working capabilities and effective interpersonal skills
  • Organized, able to cope effectively under pressure, and undertake many concurrent tasks
  • Self-motivated
  • Patient, professional and with a stable personality
  • Supportive of the Company Values of Integrity, Respect, Professionalism, Innovation and Commitment
  • This job will be a temporary one for just 3 months.

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