Job Details
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Job Description
Duties :
- Support and provide service via phones, e-mails, social media ,chat ,etc.
- Use listening skills that support effective telephone communication to support the
- customer needs and requests.
- Apply appropriate actions to effectively resolve the customer request.
- Maintain accurate data input of consumer inquiries, questions and enter feedback on the customer services database
- To ensure client complaints are dealt with and logged in line with the company’s
- complaints escalation policy.
- To provide a high level of customer service to clients at all times
- To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.
- voice and non voice
Working Conditions:
- Working Hours: 8:30 rotational (24/7)
- Days off: 2 rotational per week
- Location: 28 kilo, Misr Ismailia desert road
Job Requirements
- Excellent in English is a must (Speaking – Writing – Reading)
- Presentable
- Bachelor’s degree or equivalent.
- 0-2 years’ experience in a similar role (call center or customer service environment).
- knowledge of customer service principles and practices
- Good data entry and typing skills
- Proficient in relevant computer applications.
- Able to work with rotational shifts
- Able to work in our HQ (Obour)
