Job Details
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Job Description
- Greeting passengers and customers that approach their counter
- Answering questions regarding dates, prices, and availability of flights
- helping passengers and customers with inquiries regarding changes or cancellations and promoting special offers.
- Issuing flight tickets
- Using computer reservations systems to check availability;
- taking note of the passenger’s personal information, including passport number, when travelling international;
- accepting payment from passengers and customers;
- confirming the purchase with the passenger; and
- handing the ticket and receipt to the passenger or customer.
- Modifying or cancelling a passenger’s flight reservation
- Using computer reservation systems to check availability for modification;
- charge a modification or cancellation fee to the passenger when airline policies dictate so; and
- confirming modifications or cancellation with passenger or customer.