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Job Description
Scope of work
Recovery Officer is responsible for contacting delinquent loan customers to negotiate repayment plans that are acceptable for FAWRY Microfinance and customers.
Main responsibilities and tasks
- Monitor and supervise the daily payments of delinquent accounts in the loan portfolio assigned to the recovery officer
- Contact delinquent customers directly through phone calls, business and residence premises visits, warning letters and indirectly through guarantors, relatives, partners and other counter parties
- Negotiate with customers in delinquency about the appropriate repayment schedule and possible restructuring tools
- Assist loan officers / sales representatives in obtaining debts from customers in the early stages of delinquency
- Conduct a financial analysis to prepare recommendations, recovery plans and possible restructuring solutions for resolving loans in delinquency
- Ensure efficient follow-up of severe cases of arrears of loans repayment to reach a realistic and affordable repayment schedule
- Ensure compliance with established policies, procedures and internal controls to protect the interest of organization
- Initiate a debt collection procedure through the judiciary if the client does not intend to repay the loan or all possible debt repayment measures have been exhausted
- Inform the indirect supervisor of the general collection trends and specific collection issues
- Maintain extensive knowledge of best recovery practices and portfolio management concepts
- Identify and report suspicious transactions and decisions to management
- Guarantee the confidentiality of processed information
Job Requirements
- University degree of banking / finance / legal
- Experience in financing / loan recovery / legal practice (2 years +)
- Good communication and negotiation skills
- Knowledgeable about the market & company`s services
- Good understanding of financial accounting, retail merchants’ market
- Flexibility to travel on short assignments
- Proficiency in using MS Office products (Word, Excel, PowerPoint).