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Telesales Agent - CRM

MB for Engineering
Dokki, Giza
Posted 5 years ago
9Applicants for3 open positions
  • 9Viewed
  • 4In Consideration
  • 2Not Selected
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Job Details

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Job Description

Customer Service

  • Receives & Responds to all e-mails & Calls related to customers’ inquiries & requirements. Fully responsible for “Info” e-mails & Contact us numbers of all brands.
  • Responsible for replying to all Social Media messages & comments sent by customers.
  • Follows up on customer complains & requests with the concerned person / department through case tickets.

Telesales (JIT)

  • Supports “Cash sales System” via JIT through sales calls to registered & new customers for monthly / weekly orders.
  • Revise monthly & Quarterly target orders to ensure distributors’ alignment with orders packages.
  • Receive new distributors contacts database built through Shops’ swarms done by trade marketing.
  • Contact the listed shops to offer BETA products, promotions & incentive systems to expand BETA distributors base through all channels (key accounts, JIT & through distributors
  • Categorize the database according to the retailer’s capacity of monthly orders.
  • Advice potential retailers who are interested in purchasing BETA products from a distributor with the company’s authorized distributors’ network based on the retailer geographical location.
  • Offer & Attract potential retailers who are interested in BETA new cash sales system through JIT to start ordering based on their preferred incentive slab.
  • Frequent Telesales calls to JIT cash system clients to follow up and filling monthly orders & delivery
  • Upgrading distributors discount slabs through encouraging them to increase their monthly sales value.
  • Forward potential key account distributors to BETA local sales teams based on location

Lead Generation

  • Filters available databases through phone calls to identify potential leads for Channel marketing.

Loyalty Program

  • In Coordination with Marketing Analyst & trade Marketing Performs welcome calls to all new application users, respond to all requests and / or questions.
  • Uses Push notifications on application to inform users of any new product or promotion.
  • Uses BETA SMS system for mass communicating offers, promotions, events to listed customers & technicians.

Surveys

  • Performs periodical phone surveys to ensure proper customer satisfaction at all Sales & distribution channels, and reports surveys results to Marketing department & quality control department.

Job Requirements

  • Female
  • 2+ years of Sales / telesales experience
  • Active & self-motivating

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