Customer Service Representative

Ambit Cook - 6th Of October, Giza

179
Applicants for
1 open position
99
Seen
31
Shortlisted
62
Rejected
Experience Needed:
More than 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
4,000 to 5,000 EGP per month
Languages:
English
Vacancies:
1 open position
About the Job
  • Manage incoming and outgoing office communications with a high level of professionalism.
  • Handle customers inquire, complaints and database.
  • Provide the customer with accurate information and the right solutions.
  • Provide customers with product and service information.
  • Supervise the maintenance center by following up with the customers.
  • Supervise social media complains and inquires.
  • Identify and assess customer’s needs to achieve satisfaction.
  • Resolve customer complaints via Phone, E-mail or Social Media.
Job Requirements
  • Proven customer support experience or experience as a client service representative.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Excellent communication and presentation skills.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Familiarity with CRM systems and practices.
  • Excellent knowledge of MS Office. Strong phone contact handling skills and active listening.
  • Good command in written and spoken English