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Customer Service Representative

Ambit Cook
6th of October, Giza
Posted 5 years ago
184Applicants for1 open position
  • 101Viewed
  • 31In Consideration
  • 62Not Selected
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Job Details

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Job Description

  • Manage incoming and outgoing office communications with a high level of professionalism.
  • Handle customers inquire, complaints and database.
  • Provide the customer with accurate information and the right solutions.
  • Provide customers with product and service information.
  • Supervise the maintenance center by following up with the customers.
  • Supervise social media complains and inquires.
  • Identify and assess customer’s needs to achieve satisfaction.
  • Resolve customer complaints via Phone, E-mail or Social Media.

Job Requirements

  • Proven customer support experience or experience as a client service representative.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Excellent communication and presentation skills.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Familiarity with CRM systems and practices.
  • Excellent knowledge of MS Office. Strong phone contact handling skills and active listening.
  • Good command in written and spoken English

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