Job Details
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Job Description
- Manage incoming and outgoing office communications with a high level of professionalism.
- Handle customers inquire, complaints and database.
- Provide the customer with accurate information and the right solutions.
- Provide customers with product and service information.
- Supervise the maintenance center by following up with the customers.
- Supervise social media complains and inquires.
- Identify and assess customer’s needs to achieve satisfaction.
- Resolve customer complaints via Phone, E-mail or Social Media.
Job Requirements
- Proven customer support experience or experience as a client service representative.
- Ability to multi-task, prioritize, and manage time effectively.
- Excellent communication and presentation skills.
- Customer orientation and ability to adapt/respond to different types of characters.
- Familiarity with CRM systems and practices.
- Excellent knowledge of MS Office. Strong phone contact handling skills and active listening.
- Good command in written and spoken English