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Job Description
Responsibilities
Technical Support
- Provide desktop support for applications, operating systems and hardware as required
- Provide troubleshooting resolution and updating/upgrading of hardware and software
- Install and configure computer hardware, software, systems and networks
- Monitor and maintain computer systems and networks
- Plan end-user training as required
- Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience
Equipment Management
- Repair and replace equipment as necessary
- Maintain all computers and peripheral equipment as requested
- Document and maintain IT inventory
General
- Liaise with external suppliers for repair of any equipment under warranty or maintenance contract
- Build and manage a good working relationship with company employees and establish a good rapport with other professionals or/and third party vendors
- Prioritize and escalate issues as necessary
- Test new technology
- Assist in the planning and implementation of application rollout
- Help to oversee the Website functionality and development
- Developing and implementing IT maintenance policies and procedures
Head Office Communications
- Work with the IT Director, to identify and suggest opportunities for improvement in the companies IT infrastructure
- Reporting to the IT Director, accurate and punctual submission of support provided to the company staff
Job Requirements
- Post secondary education in Computer Science or an IT related field
- Minimum 3+ years experience in an IT related role
- Ability to organize and prioritize tasks based on severity level
- Ability to listen actively and extract the important information from user complaints
- Analyzing hardware and software malfunctions to diagnose the root cause of the issue
- Experience with Microsoft Office Suite 2013 and newer
- Experience with troubleshooting printers, scanner and various other peripherals
- Basic understanding of network switches, routers and TCP/IP networking
- Basic understanding of G-Suite (Gmail, Drive, etc)
- Basic understanding of VoIP