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Help Desk Analyst

Data Flow Services
Dokki, Giza
Posted 5 years ago
97Applicants for1 open position
  • 7Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

Responsibilities

Technical Support

  • Provide desktop support for applications, operating systems and hardware as required
  • Provide troubleshooting resolution and updating/upgrading of hardware and software
  • Install and configure computer hardware, software, systems and networks
  • Monitor and maintain computer systems and networks
  • Plan end-user training as required
  • Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience

Equipment Management

  • Repair and replace equipment as necessary
  • Maintain all computers and peripheral equipment as requested
  • Document and maintain IT inventory

General

  • Liaise with external suppliers for repair of any equipment under warranty or maintenance contract
  • Build and manage a good working relationship with company employees and establish a good rapport with other professionals or/and third party vendors
  • Prioritize and escalate issues as necessary
  • Test new technology
  • Assist in the planning and implementation of application rollout
  • Help to oversee the Website functionality and development
  • Developing and implementing IT maintenance policies and procedures

Head Office Communications

  • Work with the IT Director, to identify and suggest opportunities for improvement in the companies IT infrastructure
  • Reporting to the IT Director, accurate and punctual submission of support provided to the company staff

Job Requirements

  • Post secondary education in Computer Science or an IT related field
  • Minimum 3+ years experience in an IT related role
  • Ability to organize and prioritize tasks based on severity level
  • Ability to listen actively and extract the important information from user complaints
  • Analyzing hardware and software malfunctions to diagnose the root cause of the issue
  • Experience with Microsoft Office Suite 2013 and newer
  • Experience with troubleshooting printers, scanner and various other peripherals
  • Basic understanding of network switches, routers and TCP/IP networking
  • Basic understanding of G-Suite (Gmail, Drive, etc)
  • Basic understanding of VoIP

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