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Customer Service Supervisor - Mansoura

Newhorizons Mansoura
Mansoura, Dakahlia
Posted 5 years ago
89Applicants for1 open position
  • 45Viewed
  • 19In Consideration
  • 1Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Develop and implement customer service policies and procedures
  • Help in achieving Sales Target buy offering and promoting products/services
  • Define and communicate customer service standards
  • Oversee the achievement and maintenance of agreed customer service levels and standards
  • Direct the daily operations of the customer service team and Daily schedule at Newhorizons
  • Plan, prioritize and delegate work tasks to ensure proper functioning of the department
  • Ensure the necessary resources and tools are available for quality customer service delivery
  • Review customer complaints and Handle It
  • Track customer complaint resolution
  • Handle complex and escalated customer service issues
  • Analyze relevant data to determine customer service outputs
  • Identify and implement strategies to improve quality of Delivering the Courses
  • Co-ordinate and manage customer service projects and initiatives
  • Evaluate and performance manage staff
  • Identify and address staff training and coaching needs

Job Requirements

  • Customer service experience
  • In-depth knowledge of customer service principles and practices
  • In-depth knowledge of customer service software, databases and CRM tools
  • Current with relevant technology trends and applications
  • Proficiency in MS Office applications
  • Experience in use of social media platforms
  • Product knowledge

Skills :

  • Communication skills
  • Customer service focus
  • Supervisory skills
  • Problem analysis and problem-solving
  • Decision-making
  • Planning and organizing
  • Initiative
  • Flexibility
  • Presentation skills
  • Stress tolerance
  • Leadership skills

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