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Job Description
- Perform complete order to cash process for customers in Egypt and neighbor countries
- Demonstrate a clear understanding of order-to-cash business processes, and support the CS Manager to make critical decisions that support both strategic plans and tactical objectives for customer service team.
- Identify and implement processes, establish and monitor key performance indicators that foster swift and efficient order processing in Egypt and the region .
- Provide sales support to designated countries: accept orders, check and process the order in SAP
- Receive specific customer queries and pass them on to the unit responsible.
- Clarification of all questions related with processing orders, handling changes in orders and independently carrying out all the necessary phone calls and correspondence.
- Checking contract documents and customer orders (product, specification, price, payment and delivery conditions, delivery date, and packaging).
- Updating customer-related and material-related master data in SAP (conditions, product/quality data (specification and message determination), packaging data, consignees, shippers, representatives, etc.)
- Oral and written reminders to customers in the event of overdue receivables
- Initiation of returns and credit / debit memos, contacting the customer for the return of reusable packaging
- Work with Trade Compliance/Foreign Trade organizations to manage the Customer Profile(s)/End Use Certificate/Trade Restriction Covenant
- Coordinate the preparation of shipping documentation for the customers
- Help to ensure the optimization of SAP processes in MEA.
Job Requirements
- At least 3 years of work experience in customer service / order processing. First experience as a team manager is an asset.
- Prior SAP experience in order-processing is a must.
- Being friendly and understanding for customer needs.
- Sound knowledge in logistics and shipping & familiar with export documentation e.g. Letter of Credit, Bill of Lading, Airway Bill, Export Letter of Credit orders, preparation of banking documents using Trade Services online banking system etc.
- Experience in processing Middle East import shipments is preferred.
- Good team player, able to work independently and takes initiative to resolve issues.
- Willing to learn many new tasks and develop minimum technical knowledge of the product line.
- Meticulous, organized and possesses positive attitude.
- Good communication and interpersonal skills.
- Fluency in spoken and written English and Basic knowledge of Financing, Credit Management and Global Trade Services will be advantageous