Job Details
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Job Description
- Solve complex technical customer issues that have been escalated from the 1st level support;
- Replication / duplication of product issues reported by customers;
- Perform diagnostic research and analysis related to product symptoms;
- Document all cases and findings in case management tracking tool
- Perform complex problem solving, data collection and software upgrades;
- Develop effective working relationships with customers, co-workers and cross departmental personnel;
- Document customer information and recurring technical issues to support product quality programs and product development
Job Requirements
Main Requirements
- Engineering Bachelor Degree in Electrical/Communication/Mechatronics ( Must)
- 3-5 years in Automation and Control ( Must).
- Excellent Knowledge in Wonderware system ( Must)
- Willing to travel if needed.
- Fluency in English Speaking, Writing, and Reading.
- A good team player
- Ability for self-study.
