Technical Support Engineer (Wonderware Systems) – EEC New Maadi

Schneider Electric - Cairo

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Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Languages:
Arabic, English
Vacancies:
1 open position
About the Job
  • Solve complex technical customer issues that have been escalated from the 1st level support;
  • Replication / duplication of product issues reported by customers;
  • Perform diagnostic research and analysis related to product symptoms;
  • Document all cases and findings in case management tracking tool
  • Perform complex problem solving, data collection and software upgrades;
  • Develop effective working relationships with customers, co-workers and cross departmental personnel;
  • Document customer information and recurring technical issues to support product quality programs and product development
Job Requirements

Main Requirements

  • Engineering Bachelor Degree in Electrical/Communication/Mechatronics ( Must)
  • 3-5 years in Automation and Control ( Must).
  • Excellent Knowledge in Wonderware system ( Must)
  • Willing to travel if needed.
  • Fluency in English Speaking, Writing, and Reading.
  • A good team player
  • Ability for self-study.
About this Company

Schneider Electric is leading the Digital Transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries.

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