Account Manager

ExaServe LLC - Nasr City, Cairo

Applicants for
1 open position
Experience Needed:
2 to 4 years
Career Level:
Job Type:
Full Time
1 open position
About the Job
  • VoIP's solutions and services aim to help the companies and projects owners to improve the experience of Contact centre’s and customer service to build telephony systems inside and outside the company through the provision and development of a range of integrated technology solutions and cooperation with the service providers to provide these solutions.
  • The Account Manager responsible for all tasks related to the customer accounts with follow-up and marketing of the product to support the customers and carry out the tasks required by the plan and approved by the department management of Marketing and Sales to achieve the best possible spread of the products of the company.
  • The ideal candidate will have experience preferably in sales organizations, the ability to work in any environment, problem-solving skills and capability to influence multiple external and internal stakeholders.
  • The candidate should be comfortable interfacing with VoIP solutions and be able to analyze the client's needs and gather actionable conclusions.
  • Operating in a rapidly changing environment will require the candidate to be comfortable dealing with ambiguous, new and challenging situations.

Internal Relationships

  • Coordinates with the direct manager, supervisor and sales team within the company to end the business efficiently and effectively, cooperate directly with the manager of the department.

External Relationships

Coordinates with current and target customers to achieve monthly sales targets according to their needs as a directed by department management.

Role and Responsibilities

  • Understand products and services offered by Exa Company and be able to articulate its functions and benefits to external audience
  • Continuous customer visits
  • Explain customer services, products and promotions
  • Process and send quotations to customers
  • Explain all products and services to customers and encourage them to subscribe to services
  • Manage existing and new accounts
  • Achieve monthly sales targets as per business requirements
  • Building relationships and communication with existing and potential customers
  • Enter and update customers in the database
  • Understand the IT outsources services and in KSA.
  • Receive and process requests
  • Identify products and competitors
  • Help customers to ensure their continuity
  • Carefully handle complaints and follow up
  • Prepare work plans (daily / weekly / monthly) and make periodic improvements
  • Coordinate with the direct manager to perform the work efficiently
  • Communicate with technical support to solve customer problems
  • Prepare daily, weekly and monthly reports on visits and send them to the direct manager
  • Other responsibilities: any other tasks related to the nature of the work
Job Requirements

Prior Experience and Skills


  • 2-4 years of experience in Sales, Marketing, VoIP, Telephony System, cloud hosting, CRM, Telecom services
  • Bachelor's degree of Information Technology / Telecommunications / Software or Computer Science
  • Excellent written and oral communication skills and the ability to express thoughts logically and succinctly.
  • Experience selling nascent products/services into new markets
  • Experience in defining new processes is desirable.
  • Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment.
  • Fluency in English and Arabic is essential

Preferred Qualifications

  • Personal Attributes And Competencies
  • Demonstrated intense customer focus.
  • Demonstrated highest level of integrity, intellectual honesty, and strong work ethics.
  • Good spoken and written communication skills
  • Strong presentation and negotiation skills
  • Confidence, tact and a persuasive manner
  • Good organizational and time management skills
  • Good ‘people skills’, for working with a range of colleagues and clients
  • A willingness to work long hours, often under pressure
  • A professional manner
About this Company

Exahost is a company which owns the trademarks of NileWeb, and Sadeem is the biggest web hosting and cloud services providers in the MEA region.
As a top-notch internet services company, Exahost offers a wide range of solutions to a rapidly increasing valuable clients... (More)

See all Careers and Jobs at ExaServe LLC
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