Advisor, Customer/Technical Training

Dell EMC - Cairo

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Experience Needed:
More than 6 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Languages:
Arabic, English
Vacancies:
1 open position
About the Job

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Creating engaging learning courses and compelling course content and applying tested instructional design theories, practice and methods.
  • Restructuring and updating the existing courses and guides by enriching their technical content to improve the learner's experience and make sure they are aligned with the latest version of RSA product.
  • Interacts with subject matter experts as necessary to ensure content accuracy.
  • Creating supporting media for the courses (audio recordings and video simulations).
  • Managing training development projects, including developing online assessments and certification exams.
  • Configuring and troubleshooting complex lab environments for hands-on technical training via self-built lab exercises.
  • Providing technical assistance and guidance to other team members.
  • Conducting quality assurance for created or updated courses to ensure their alignment with RSA University standards.
  • Follows the necessary processes and procedures to ensure standardization and technical accuracy of all course materials.
  • Participate in weekly status meetings, cross functional and content design meetings to stay aligned with audience needs and delivery timelines.
Job Requirements

Required Experience and Skills:

  • 6+ years of related work experience.
  • Bachelor’s Degree in Computer Science/Computer Engineering/Communication or any other technical field.
  • Good understanding of Networking and Operating Systems.
  • Good understanding of Security Concepts.
  • Ability to quickly grasp highly technical content.
  • Ability to work under pressure and deadlines.
  • Ability to work collaboratively.
  • Excellent communication skills.
  • Excellent presentation skills.
  • Knowledge of Articulate Studio, Articulate Storyline, Camtasia, Captivate, Snag-IT, Visio, Adobe Creative Studio and other editing/audio visual tools is a plus.

Skills and Qualifications:

  • Windows skills (Windows Server, Active Directory, Web Server IIS, LDAP).
  • Good Security Knowledge (Security+ Certification or Similar).
  • Knowledge of common networking protocols and headers.
  • Software Installation.
  • Security / Risk Management.
  • Previous Experience developing technical instructional materials in a high-tech environment.
  • Knowledge of Database Administration preferably SQL data base.
About this Company

Dell EMC develops, delivers, and supports information infrastructure and virtual infrastructure technologies, solutions, and services. It offers enterprise storage systems and software deployed in storage area networks (SAN), networked attached storage (NAS), unified storage... (More)

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