Project Manager - contact service center

ECCO - Abbassia, Cairo

Applicants for
1 open position
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
1 open position
About the Job
  • Receiving from the Sales Department the new accounts’ form and the contract that contains all the details “Clients’ contacts, no. of agents needed and their salaries, etc. ”
  • Collect all data and requirements from the clients and communicate them internally with the concerned parties.
  • Define and formulate project scope of work document, getting clients’ approval on it then send it to the internal concerned parties and initiate internal kick off meeting with them.
  • Create a project plan and send it to all concerned parties, follow up on it and send progress report.
  • Create and update the service manual (SM).
  • Identify the relevant KCRPs, KSPs and associated metrics required by the clients and end-user.
  • Act as focal point during the project implementation.
  • Launching the project and audit on it to make sure that it meets client’s requirements.
  • Formulate acceptance form for the client” contains a survey to know his level of satisfaction”
  • Responsible for implementing set up for new sites
Job Requirements
  • Very good command of English (speaking and writing)
  • Working in the project management field or at least experience in the project management.

Essential Qualification

  • High School and Possessing a Bachelor’s degree in any discipline.

Indicative Certifications & Trainings

  • Project Management Professional
  • Certification is a plus.

Indicative Years of Experience

  • Minimum 1 year of work experience in a call center.
About this Company

ECCO Outsourcing was established in 2001. We provide a wide array of Business Process Outsourcing services such as Contact Center; Inbound, Outbound, Front and Back Office services, all customized to clients’ needs. We also provide Customer Relationship Management (CRM)... (More)

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