Technical Support Engineer I - Enterprise

Dell EMC - Cairo

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Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Languages:
Arabic, English
Vacancies:
1 open position
About the Job

Dell Services develops and delivers solutions that enable clients to maximise returns on IT investments, drive efficiencies and reduce costs. Working with highly skilled technical advisors on shifts that might include evenings and weekends, you will:

  • Identify issues, investigate root causes and recommend solutions to enterprise problems – applying diagnostic techniques as necessary and keeping the customer informed throughout
  • Perform case management functions to keep cases up to date and accurate
  • Identify, research and input unique or recurring customer problems
  • Provide timely responses to customer escalations
Job Requirements
  • Bachelor’s Degree in a technical discipline and 0-2 years of relevant work experience.
  • Excellent knowledge of server and storage hardware
  • Knowledge of networking (including WAN topology; mixed LAN and WAN operating system environments; DNS, WINS and DHCP; firewall solutions and network load balancing) and current Server Operating systems (such as Windows, Linux or UNIX)
  • Strong customer focus and communication skills
  • Fluent English

Desirable requirements

  • Relevant industry certifications (such as A+, CCNA or VMWare)
About this Company

Dell EMC develops, delivers, and supports information infrastructure and virtual infrastructure technologies, solutions, and services. It offers enterprise storage systems and software deployed in storage area networks (SAN), networked attached storage (NAS), unified storage... (More)

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