Operations Executive

WebBeds -
Heliopolis, CairoPosted 5 years ago

113Applicants for3 open positions

Job Details

Experience Needed:

Career Level:

Education Level:

Salary:

Job Categories:

Specific Duties & Responsibilities

Responsible to answer all inquiries ensuring that every customer is served in an efficient, thorough and courteous manner.
Responsible to ensure all required tasks are completed accurately and within given time frames.
Completing calls & emails in a manner that maintains quality and quantity.
Handling daily correspondence. Responds to inquiries and makes reservations if needed.
Performing inbound and outbound calls to assist the customer with past, current, and future bookings.
Building close working relationships with clients and suppliers.
Handling LOH customer remarks.
Checking pending folders and update premier agents on daily basis.
Identifying and escalating issues for resolution.
Dealing with occurring travel problems, complaints and refunds.
Coordinating with Sourcing & hotels and TPS to solve on spot issues.
Handling DC & TPS Book out’s, Relocation with coordination of BDM’s
Notifying agencies in event of wrong rate or availability issue.
Reporting customer concerns and any system issues to management & team.
Handling offline requests.
Attending departmental meeting and training when requested.
Handling additional responsibilities as and when delegated by the Management.
Maintaining the strategic operations goals and achieve targets.

Knowledge & Skills

List typical education and experience

A bachelor’s degree.
Fluency in English language is a must, multilingualism is preferable.
Basic computer proficiency.
Travel Trade Experience, Tourism, or relevant field.
Good experience in Customer Service, Quality Focus, and Documentation Skills for professional emails writing, and Details oriented is a must.

List specific skills & competencies

Connect with Others:

Communicate with warmly and approachable way and positive spirit.
Show caring and understanding of other’s needs and provide exceptional services.

Deliver Results:

Take responsibility, feel personally accountable for accomplishment of tasks and assignments efficiently and effectively.
Be knowledgeable and empowered to achieve high results to ensure the highest level of service.
Ability to multitask, prioritize and manage time effectively.

Knowledge of Techniques, Processes and Procedures:

Applies knowledge and techniques and can develop on them to achieve expected performance in their job/ role assigned.
Customer orientation and ability to adapt/respond to different types of characters.
Proven customer support experience, and very good phone contact, communications, handling skills and active listening with high efficiency.
Develop his skills and prepare for what’s next.

Communication & Influence:

Adaptability, and ability to Work under Pressure.
Takes time out to connect and demonstrate active listening.
Follow the communication procedures, guidelines and policies, and Go the extra mile to engage customers.

Innovative/Creativity:

Problem Solving:

Team Alignment: