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2 open positions
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We are a fast-growing start-up online shipping company in Manhattan USA. We are looking for 2 customer service representatives who are self-motivated, organized, detailed oriented, with good communication skills. Our Egypt Office is located at El Sheikh Zayed City, next to Saudi Market.
About the role
- Responsible for customer follow-ups, assisting the customer on registration, pricing checking, order placing, making payment, labeling and shipment tracking etc.
- Responsible for order review, payment processing, and label creation etc.
- Effectively communicate with customers via phone, email or chatting system, to answer questions, troubleshoot the issue, promote services.
- Effectively communicate with US office and warehouse for any shipping, order, tracking, and account issues, and work together for a timely solution.
- Effectively communicate with shipping suppliers for any shipment exception, trace and claim.
- Collect, analyze and summarize customer requirements and feedback for business improvement. Timely address critical issues to management for a quick resolution.
- Responsible for building a tight and trust-able relationship with existing customers and potential customers.
- This position may need work on night shift.
job requirements
More than 1 year
Bachelor's Degree at least
Logistics and Supply Chain
Qualifications
- Bachelor’s Degree or above.
- At least one year customer service experience for online business.
- Good oral and written ability in English.
- Excellent oral and written ability in Arabic.
- Excellent communication skill for phone calls and emails
- Acute attention to detail
- Ability to multi-task and work effectively in a changing environment
- Strong learning and problem resolve abilities.
- Demonstrate a sense of urgency and good time management skill.
- Team Player.
Preferred
- Experience in shipping industry is a plus but not necessary
Shiptobox.com is a fast-growing US shipping company. We provide US mail and package forwarding services to customers all around the world. Our headquarter office is located at Manhattan and warehouse is located at Delaware. With the quick development of our services, we are... (More)
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