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Customer Service Coordinator

MSC – MEDITERRANEAN SHIPPING AGENCY EGY
Nasr City, Cairo
Posted 5 years ago
142Applicants for3 open positions
  • 5Viewed
  • 0In Consideration
  • 1Not Selected
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Job Details

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Job Description

Maintaining close contact and follow up with customers, observing customers feedback and ensuring high level of service efficiency and customer satisfaction.

  • Maintaining close contact with customers starting with the primary booking and until shipment is released at port of discharge.
  • Receiving manifest correction requests such as (COD) change of destination from customers and revising requested documents, communicating requests with (POD) port of discharge and Head Office to ensure acceptance and compliance with local and customs requirements. Processing switch, CODS and split (BS/L) bill of lading requests.
  • Tracking shipments, ensuring (T/S) transshipment priority is communicated and guaranteed at T/S ports when needed.
  • Handling cross bookings with agents and clients.
  • Handling customers requests regarding freight and sales inquiries, giving quotations to clients and acting as an indoor sales representative and responding to customers’ email rate requests.
  • Reporting directly to trade managers regarding any market updates and give them regular reports for their sales feedback.

Job Requirements

  • Bachelor’s degree in Logistics, Business Administration or equivalent.
  • Fresh graduate, experience not required
  • Proficiency in English (Written, writing and Speaking )
  • Working in a team, handling the work pressure, flexibility in dealing with others and adjustment with others.
  • Time management and taking decision and communication and presentation skills
  • Ability to work under stress, to remain calm and composed when dealing with difficult situation and to handle Rush or peak work times.

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