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Operations Executive

Smart Limo
Maadi, Cairo
Posted 5 years ago
48Applicants for2 open positions
  • 44Viewed
  • 18In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Issuing and updating rental contracts (paper form and on the computerized system).
  • Receiving copies of customer documents (e.g. customers’ license, ID, bank vouchers, etc.)
  • Coordinating with the Fleet department the cars’ availability, condition and preparation.
  • Receiving customer complaints / issues regarding the car and working on solving them.
  • Confirming a car’s condition during the customer’s return of the rented car.
  • Coordinating the license renewal with the Custom Clearance and License department under the Rent/Limo Executive Operations Manager supervision.
  • Send customer satisfaction surveys to clients.
  • Report on and present results of customer surveys to the business unit director.
  • Update customer database and ensure that all the information held on contacts and customers is up to date.
  • Carrying out monthly market surveys on competitor rental company prices, products and offers.

Job Requirements

  • Relevant university degree.
  • Males only
  • Very good command of the English language
  • Proficiency in Microsoft office (Excel, Word, and Outlook)
  • Age not to exceed 28 years
  • Highly organized and a multi-tasker
  • Excellent communication skills
  • Great team player

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